Features and Functions
InsightGPT is an advanced Artificial Intelligence software designed to thoroughly examine every review related to your brand, product or physical store with a single click. The ability of this software to perform detailed analysis is unlimited. With InsightGPT you have access to a wide range of analytics to maximize the value of the information you collect. Below are some examples.
InsightGPT Features and Function
Get quality Insights to improve your products and services
Product Evolution Items
Description: the Product Evolution Items function highlights from the data those aspects that are mentioned more frequently by the clients in their reviews.
Use: as the name of the feature suggests, its aim is to drive the organization in developing products and services focusing on aspects that are most relevant for the client.
Fulfilled Requirements
- Which are the most relevant aspects for my clients?
- Which are the positive/negative?
- How are positioned the competitors about them? Are we better or worse?
- How has the perception of my clients regarding a specific aspect changed following the implementation of a fix?
Deep Analysis
Description: detailed analysis focuses on a single specific item previously identified. This in-depth analysis allows you to thoroughly examine the reasons behind a specific feedback or problem.
Use: select an item of interest and drill down into its analysis to better understand nuances, details and possible solutions.
Fulfilled Requirements
- Which aspects have generated a high value in a feature?
- How are the reviews distributed in a specific area?
- Why are we not performing well in this aspect?
- Why is the competitor outperforming us?
RAG (Retrieval Augmented Generation)
Description: the RAG function allows you to trace back to the original review from which specific insight was extracted. This link helps you understand the context, get the full insight and it provides reliability to the results.
Use: when you view an insight, use RAG to access the full review from which it was generated in order to maximize the level of detail available for your final decision.
Fulfilled Requirements
- Is this information accurate.
- How can I ensure that it is not a hallucination?
- I want to comprehend the underlying reasons behind this cluster.
- Please inform me if the client is proposing a solution for a mentioned problem.
- Let’s uncover some weak signals regarding a specific aspect of my competitors.
Insight – Impact
Description: this section shows how the items identified impact the average rating of the product. In other words, how specific aspects affect the overall perception of the product.
Use: examines impacts to prioritize corrective actions or improvements according to what your customer evaluates most.
Fulfilled Requirements
- Which action should I perform first? X or Y?
- What are the aspects that are hindering my product?
- What are the aspects that are driving it?
- Which aspects do my competitors have that are leading to a better positioning?
- How can I prioritize the interventions?
Chat with InsightGPT
Description: interact with InsightGPT via a chat. You can ask questions, get explanations, or request more details about insights.
Use: explore your data by extracting the information most relevant to you through a free-text interface to enhance quality.
Fulfilled Requirements
- What if I have a question that has not been previously answered?
Correlation
Description: explore correlations within the data to identify frequently mentioned items and uncover patterns among features.
Use: enable a deeper understanding of the most impactful levers.
Fulfilled Requirements
- Why are customers complaining about the price? Is it the product quality or the customer service that’s the problem
- What are the aspects that everyone mentions together?
- Are pricing and delivery linked or independent for my customers?
