Improving your services’ customer experiences in physical spaces
The YouFeed Lounge Test revolutionizes customer service by collecting real-time feedback from lounge users. Integrated into existing lounge systems, the platform enables smooth interactions and delivers actionable insights on customer satisfaction. Strategic touchpoints throughout the lounge, like QR codes and NFC tags, make it easy for customers to leave feedback. The simple YouFeed app guides users to share their thoughts quickly, with optional profiling for personalized feedback. Real-time analysis through InsightGPT maps comments to KPIs and categorizes feedback, providing targeted insights. This solution strengthens the connection between service providers and customers, driving service improvements and enhancing overall satisfaction.
